With our free exchange policy, you can exchange any eligible item for a new size within 30 days of purchase.
- Log in to your account: True&Co. Sign In
- Visit My Orders and click on your order.
- At the top of your order page, click "Return or Exchange"
- Fill out your return form, telling us which item(s) you will be exchanging and select the new size.
- Click "Print Return Label" when you have completed your return form or use the return label that came with your order.
- Repack the item you wish to return.
- Affix your return label to the outside of the package. Remove any other address information and drop off at your closest USPS location. Returns with no return label or the incorrect label will result in delayed processing times.
- Write down and document the tracking number located on the USPS label for your reference and tracking purposes.
You will receive an email notification once your order has been received, inspected and processed at our warehouse, typically within 30 business days. At that time, any exchanged items will be processed and the new sizes sent out to you. Exchange items will be sent free of charge with free ground shipping.
Please know that we cannot make exchanges for different colors or styles - only sizes can be exchanged.