For a fast and easy return, mail back the package using the USPS label you printed and we will refund your product purchase price. Original shipping charges are not refundable. No refunds will be made for Final Sale items purchased or returned. Should you need to return an item, please follow these instructions:
- Log in to your account: True&Co. Sign In
- Visit My Orders and click on your order.
- At the top of your order page, click "Return or Exchange"
- Fill out your return form, telling us which item(s) you will keep and return.
- Click "Print Return Label" when you have completed your return form or use the return label that came with your order.
- Repack the item you wish to return.
- Affix your return label to the outside of the package. Remove any other address information and drop off at your closest USPS location. Returns with no return label or the incorrect label will result in delayed processing times.
- Write down and document the tracking number located on the USPS label for your reference and tracking purposes.
Do not return multiple orders under one label. Each order must be returned with it's corresponding label in order to be processed correctly.
View our Return Policy for more information.