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Can I return the items I've purchased for a refund?

Molly -

Eligible items can be returned for a refund as long as they are sent back to us unworn within 30 days of delivery. Final Sale items, partial panty-packs, and panties on which the plastic seal has been broken are not eligible for returns.

No refunds will be issued for returned Final Sale items and they will not be sent back to you. Please double-check that none of your return items are Final Sale before sending them back. 

Keep in mind, returns need to be sent back using the return label we provide you for that specific order to ensure your refund is processed correctly. You are eligible for one free return for each order. Please contact us at support@trueandco.com if you need a new return label.

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